Refund policy

Last updated: August 9, 2026

When you may be eligible for a refund

A refund may be provided when a purchased tool has a genuine access or service problem and our support team is unable to fix or restore it.

• The purchased tool is not working as expected because of an access-related issue.
• You report the problem to ToolsBrowse support and give us the information needed to investigate it.
• Our team is given a reasonable chance to troubleshoot, refresh, replace or restore the affected access.
• The issue remains unresolved and our team confirms that a refund is appropriate.

Important: please contact support before requesting a refund. Many access issues can be fixed without cancelling the purchase.

When a refund may not apply

Refunds are for genuine unresolved tool problems. A refund may not be available when the purchased access is working and the issue is not caused by a fault with the service.

• You changed your mind after receiving working access.
• You bought the wrong tool or plan without checking the product details first.
• The feature you want is not included in the shared-access plan or product description.
• The problem is caused by your device, browser, internet connection, extension conflict or other local setup.
• You do not give our support team a reasonable chance to investigate or fix the issue.
• The account or service has been misused, shared in a prohibited way, resold without permission, or used against the ToolsBrowse terms.

How the refund process works

1. Contact support. Tell us which tool is affected and describe the problem.
2. We investigate. We try to fix, refresh, restore or replace the affected access where possible.
3. Refund if unresolved. If the issue cannot be fixed and the case is eligible, the refund is approved and processed.

Refund processing time

Once our support team confirms the issue cannot be resolved and approves the refund, ToolsBrowse processes the eligible refund within 24 to 48 hours.

After we process the refund, the time it takes for the money to reach your account depends on your bank, card provider, payment processor or payment method. These external times are outside our direct control.

Tool availability and shared access

ToolsBrowse provides access to third-party digital tools. Availability, features, access methods and limits can change. Shared-access products may not include every feature of an individual subscription bought directly from the software provider.

Before buying, please review the product or plan details and ask support if you are unsure whether a feature or access method is included.

Abuse and fraudulent refund requests

ToolsBrowse may refuse a refund request where there is evidence of abuse, fraud, repeated misuse of the refund process, unauthorised resale, intentional account damage or other activity that breaks our terms.

Changes to this policy

ToolsBrowse may update this Refund Policy when our services, payment processes or access methods change. The version published on this page is the current policy.